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iView Support Spotty

 
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trustworthya1



Joined: 30 Mar 2004
Posts: 44
Location: Chevy Chase, MD

PostPosted: Tue Apr 20, 2004 12:13 am    Post subject: iView Support Spotty Reply with quote

If you are thinking about buying this software, my experience is that support will answer easy questions but as soon as the issue gets more complicated or potentially points to a bug in iView software support will either stop responding or only respond with prodding.

Friday I called for Photo Mechanic support (a different functioning program) and actually spoke to a person quite quickly who answered a pre-purchase question.

iView is great software when it works but when it doesn't the company tends to blame the user.

I am disappointed.
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David
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pierre



Joined: 08 Apr 2004
Posts: 71
Location: Liege/Belgium

PostPosted: Tue Apr 20, 2004 9:17 pm    Post subject: Just can agree Reply with quote

Alas !
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trustworthya1



Joined: 30 Mar 2004
Posts: 44
Location: Chevy Chase, MD

PostPosted: Thu Apr 22, 2004 11:06 am    Post subject: Reply with quote

Update:

Phil at iView did get back with me Tuesday to acknowledge that they could replicate the crash in the Beta by exiting slide show via the red icon in the Controller and will fix this in upcoming versions of the program. I do appreciate the response.
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